TRAVEL & HOSPITALITY
Actionable insights to make strategic and tactical business decisions
The digital web plays a critical role in helping travelers plan their business trips and vacations. Consumers share reviews and experiences on everything from hotels to airlines. Use deep learning to get actionable insights about leisure and business travelers and deliver them the best travel experience.
TRAVEL & HOSPITALITY
Actionable insights to make strategic and tactical business decisions
The digital web plays a critical role in helping travelers plan their business trips and vacations. Consumers share reviews and experiences on everything from hotels to airlines. Use deep learning to get actionable insights about leisure and business travelers and deliver them the best travel experience.
Solve your challenges
We’ve trained our models on millions of travel‑experience signals, enabling us to deliver actionable insights that empower hospitality brands to elevate the guest experience
We will track your brand equity in competitive landscape to drive brand preference among leisure and business travelers, and deliver leading indicators to market performance
Brand Health
We will develop a strategy to improve star rating of your hotel on review and rating sites
Star Rating
We will define distinct consumer segments and recommend communication strategy for each persona
Segmentation
We will track your integrated campaigns and provide actionable insights for real-time optimization
Campaign Impact
We will analyze expectations the travelers have from a loyalty program and recommend an action plan to make your loyalty program more attractive for them
Loyalty Program
Solve your challenges
We’ve trained our models on millions of travel‑experience signals, enabling us to deliver actionable insights that empower hospitality brands to elevate the guest experience
We will track your brand equity in competitive landscape to drive brand preference among leisure and business travelers, and deliver leading indicators to market performance
Brand Health
We will develop a strategy to improve star rating of your hotel on review and rating sites
Star Rating
We will define distinct consumer segments and recommend communication strategy for each persona
Segmentation
We will track your integrated campaigns and provide actionable insights for real-time optimization
Campaign Impact
We will analyze expectations the travelers have from a loyalty program and recommend an action plan to make your loyalty program more attractive for them
Loyalty Program
HOW WE'RE
DIFFERENT
01
Unlock Omni-Source Intelligence
Seamlessly integrate your first‑party and second‑party data with extensive third‑party sources including millions of forums, message boards, review sites, chat rooms, and social platforms, and advanced cognitive intent data to deliver precise, actionable insights
02
Cover text, images, audio and video
Capture consumer-generated content in all formats to extract rich insights.
03
Focus on your target segments
Get insights from your target segments including business travelers, leisure travelers (with or without kids) and backpackers
HOW WE'RE
DIFFERENT
01
Unlock Omni-Source Intelligence
Seamlessly integrate your first‑party and second‑party data with extensive third‑party sources including millions of forums, message boards, review sites, chat rooms, and social platforms, and advanced cognitive intent data to deliver precise, actionable insights
02
Cover text, images, audio and video
Capture consumer-generated content in all formats to extract rich insights.
03
Focus on your target segments
Get insights from your target segments including business travelers, leisure travelers (with or without kids) and backpackers
See real results
Study uncovered key venue-selection drivers to help the global luxury hospitality group embed high-touch personal attention into SOPs, significantly boosting consumer brand preference for their wedding offerings
Learn More
Business Challenge: A luxury hotels & resorts company with more than 25 properties around the globe wanted to position itself as the destination for luxury wedding experience.
Business Result: We found that the key drivers for couples to choose a hotel wedding were, predictably, hotel service, convenience (“all-in-one” package) and brand name. The discovery, however, was the overwhelming importance given to personal attention received while exploring the venue and freebies – which were of negligible cost – offered in the package. The client took immediate action to include personal attention as a part of their standard operating procedure and witnessed a significant increase in consumer preference towards their brand.
Star Rating Booster identified and helped resolve critical room amenity pain points through targeted upgrades and updated brand messaging, lifting a flagship hotel's online rating from 3.67 to 3.85 within one year
Learn More
Business Challenge: A global hotel group assigned the task to develop a strategy to improve the star rating of their flagship hotel on travel ratings & review platforms.
Business Result: Star Rating Booster drew a correlation between choice drivers and star ratings revealed two critical room-level pain points pulling the rating down. It was found that the shower experience - specifically low water pressure - and a lack of USB charging ports were driving the negative feedback. The client upgraded the hotel rooms to address both issues and highlighted these improvements in their brand communication. Consequently, the hotel's star rating increased by 0.18 (from 3.67 to 3.85) within one year.
See real results
Study uncovered key venue-selection drivers to help the global luxury hospitality group embed high-touch personal attention into SOPs, significantly boosting consumer brand preference for their wedding offerings
Learn More
Business Challenge: A luxury hotels & resorts company with more than 25 properties around the globe wanted to position itself as the destination for luxury wedding experience.
Business Result: We found that the key drivers for couples to choose a hotel wedding were, predictably, hotel service, convenience (“all-in-one” package) and brand name. The discovery, however, was the overwhelming importance given to personal attention received while exploring the venue and freebies – which were of negligible cost – offered in the package. The client took immediate action to include personal attention as a part of their standard operating procedure and witnessed a significant increase in consumer preference towards their brand.
Star Rating Booster identified and helped resolve critical room amenity pain points through targeted upgrades and updated brand messaging, lifting a flagship hotel's online rating from 3.67 to 3.85 within one year
Learn More
Business Challenge: A global hotel group assigned the task to develop a strategy to improve the star rating of their flagship hotel on travel ratings & review platforms.
Business Result: Star Rating Booster drew a correlation between choice drivers and star ratings revealed two critical room-level pain points pulling the rating down. It was found that the shower experience - specifically low water pressure - and a lack of USB charging ports were driving the negative feedback. The client upgraded the hotel rooms to address both issues and highlighted these improvements in their brand communication. Consequently, the hotel's star rating increased by 0.18 (from 3.67 to 3.85) within one year.
Turn your data into decisions that move your business forward.
Discover what MavenMagnet can unlock for your organization.
Turn your data into decisions that move your business forward.
Discover what MavenMagnet can unlock for your organization.
